Version 2026-10 — in force since 25 October 2026. Version française
Courtesy translation. GeneaFree is sold from France: the French text prevails in case of any discrepancy. These terms exist in French and English only.
GeneaFree is published and sold by HKC SAS, a French simplified joint-stock company based in Boulogne-Billancourt, France. Company number: 945 116 515. VAT number: FR78945116515. Contact: contact form.
GeneaFree offers a free plan and three paid subscriptions — Standard, Premium and Pro — described on the Pricing page. Prices are shown in euros, all taxes included (French VAT at the applicable rate). A subscription is personal to one account.
New accounts get a 14-day free trial of the plan of their choice, no card required. If no subscription is taken, the account simply moves to the free plan: nothing is charged and no data is deleted. One trial per customer.
Before any payment, an order summary states the plan, the billing period and the amount due; confirming it places an order with an obligation to pay. Payment is handled by Stripe Payments Europe, Ltd. — HKC SAS never sees or stores card numbers. Subscriptions are charged in advance and renew automatically for the same period until cancelled. An invoice is issued at each renewal and remains available in the customer area.
You can cancel at any time, online, from “Manage my subscription” in your account, with no reason required. Cancellation takes effect at the end of the period already paid for; the account then moves to the free plan. Amounts already paid for the current period are not refunded pro rata, except under section 6.
Consumers have 14 days from the conclusion of the contract to withdraw, without giving a reason, by contacting us through the contact form. Because the service starts immediately, you are asked at the order summary to expressly request that immediate start and to acknowledge that you lose the right of withdrawal once the service has been fully performed, and that you remain liable for the part already supplied if you withdraw meanwhile. The free trial is not a paid contract and carries neither charge nor withdrawal right.
Genealogical data you enter or import remains yours and can be exported as GEDCOM at any time, including after returning to the free plan. Personal-data processing is described in the legal notice. If you delete your account, data is permanently erased after a 30-day grace period during which you may change your mind. You are solely responsible for the data you publish or share, in particular about living people.
HKC SAS uses reasonable means to keep the service available and secure, without guaranteeing uninterrupted operation. The service may evolve; a feature cannot be withdrawn from a paid plan in progress without thirty days' notice, which entitles you to cancel at no cost.
Send any complaint through the contact form. If no satisfactory solution is found within two months, a consumer may refer the dispute free of charge to the consumer mediator HKC SAS belongs to: details to be completed before the first sale. You may also use the European online dispute resolution platform.
HKC SAS is liable only for direct, proven damage, capped at the amounts you actually paid over the previous twelve months. Nothing here removes the rights a consumer holds under applicable law. These terms are governed by French law; mandatory consumer protections of your country of residence in the EU continue to apply.